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On behalf of Sandler Training, our thoughts are with our clients and their families and businesses impacted by COVID-19. We are committed to working with you to help you and your business through these extraordinary times. Sandler Training is open but operating remotely in accordance with recommendations by WHO and the UK government to do our part to help ‘flatten the curve’ for the NHS . We’re here for you and the community. Please don’t hesitate to call or email us to talk through your concerns. Best wishes for the health and safety of your families, teams, and clients.
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Central Scotland | amackie@sandler.com
 

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We Work With—Inside Sales & Customer Service

You're selling—whether you realise it or not.

Elevate your brand reputation and boost sales.

Do you have to deal with prospects or customers who are confused, frustrated, or upset?

Are you expected to defuse emotionally charged encounters?

Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?

If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.


Are you wasting money by throwing your customers away?

Recurring revenues come from long-term relationships with your customers. Relationships built on a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.

 

How confident are you today in your support team’s ability? Will they recognise and grow prospective business opportunities from inside their department?

Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.

Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.

Get measurable results.

When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.

Customer Service The Sandler Way

Your customer service plan is only as strong as its weakest link. 

Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organisation exists. 

The Sandler Blog

Insight and tips on current sales, sales management, leadership and management topics. We invite you to comment on our posts and to pass them on to your colleagues.

Experience today's top-performing sales programmes in person or online.